Customers can expect the following high standards when they travel with The Yellow Cab Company:
- Clean and tidy vehicles
- Friendly and polite drivers
- Careful driving practices
- Most practical route taken
Convenience: Our products and services provide the driver and the customer with the convenience of a credit/debit card system that gives instant approval.
State-of-the-art Call Center: Our call center allows us to provide a timely service by picking up the closest vehicle when a call comes in. When a call comes in, it is put into the system, the system sends a message to dispatcher, the system then tags the closest vehicle in the zone, neighboring zone, on the way to the zone, or the dispatcher can call.
Industry Leadership: The taxi driver is often the first contact that a visitor has with Hartford and as such, our drivers know the importance of first impressions and customer care. The company’s customer-oriented philosophy and its commitment to service are reflected in the careful selection of drivers and the comprehensive training program.
Global positioning systems. The Yellow Cab Company has a unique Global Positioning System (GPS) that pinpoints the nearing driver thus allowing the driver to give an accurate estimated time of arrival.
Radio system. Reliable communications are essential under all circumstances. The Yellow Cab Company has a state of the art system providing multiple levels of reliability to assure communications will be maintained under the most rigorous condition.
Credit/debit card system. The Yellow Cab Company uses an in-car credit/debit card system, which is a new market segment for the taxi industry in Greater Hartford. This involves customers using their debit cards in any YCC taxi with approval being given instantly, eliminating the need to dial in to head office for approval numbers. By using this system, the company will be addressing the need for convenience and reliability. The key pad and swipe machine are built into the back seat, thus giving the customer privacy. Whereas competitors have to call in a credit/debit card transaction for approval, our customers will be able to get on-the-spot approval before the driver even pulls over.
Dispatch. The yellow Cab Company also features a computer-aided dispatch system. From the perspective of customers, the advantage of Yellow Cab’s Taxi service is the high level of technology, which leads to superior customer service and less wait time. In contrast to competitors, we address the mandates of green fleet transportation and wheelchair access transport where currently none exists.